We use the booking system fresha and our cancellation policy and fees are clearly displayed on there before you book. We charge 100% for no shows and 50% for late cancellations. These fees are automatically taken from your card you registered with Fresha.
As we use the Fresha system you can have complete faith that we are 100% compliant and you can see the policies on there.
We do expect payment at the time of your treatment. Please don’t ask for credit as we are a small business and it’s just not something we can do.
love feedback and hate to think something isn’t as you expected. Unfortunately our salon policy is that no refunds of any kind will be offered or provided under any circumstances. If something isn't as expected during your treatment please contact us and allow us to go above and beyond to make things right.
We cannot be responsible for personal items in the salon. Please check you have everything with you before you leave.
We love children but not everyone else does. We have a small shop so unless your bringing your child for treatment we respectfully ask you attend your appointments on your own.
We try our best to keep a clean and safe environment. Did you know we were one of the first salons to be awarded 5 stars for salon Hygiene by the salon standards agency? But if something isn’t right let us know.
Please rest assured we are fully insured. Should you wish to see our liability insurance please ask. It’s just under the desk.